ФУНКЦІОНУВАННЯ ІНТЕГРОВАНОГО ПОРТАЛУ ЕЛЕКТРОННИХ АДМІНІСТРАТИВНИХ ПОСЛУГ: ПРАВОВІ АСПЕКТИ

Abstract

The article is devoted to the legal principles of implementation of electronic administrative services in Ukraine. eGovernment supports administrative processes, improves the quality of the services and increases internal public sector efficiency. Digital public services reduce administrative burden on businesses and citizens by making their interactions with public administrations faster and efficient, more convenient and transparent, and less costly. In addition, using digital technologies as an integrated part of governments’ modernisation strategies can unlock further economic and social benefits for society as a whole. The digital transformation of government is a key element to the success of the Single Market. One of the factors that significantly reduce the effectiveness of digital public services is their distribution between different levels of government. Public administrations and public institutions should be open, efficient and inclusive, providing borderless, personalised, user-friendly, end-to-end digital public services to all citizens and businesses. Innovative approaches are used to design and deliver better services in line with the needs and demands of citizens and businesses. Public administrations use the opportunities offered by the new digital environment to facilitate their interactions with stakeholders and with each other.To overcome this obstacle, a single state web portal for electronic services was created. The creation and functioning of the Unified State Web Portal of Electronic Services is analyzed. The factors that may adversely affect his work are identified. In particular, the relevance of information on administrative services, lack of legal regulation, lack of interoperability of public digital resources and platforms. Interoperability mean that public services should be designed to work seamlessly across the Single Market and across organisational silos, relying on the free movement of data and digital services in Ukraine. The functioning of the service and its convenience for users of electronic administrative services are analyzed. These are: integration of existing public digital services on a single platform, identification that will provide data protection, user-friendliness and clarity of the interface. Electronic identification means the process of using person identification data in electronic form uniquely representing either a natural or legal person, or a natural person representing a legal person. The formation of digital administrative services based on the criterion of life situations. Confidence in and convenience of online services are essential for users to fully benefit and consciously rely on electronic services.