The Implementation of the Principles of Administrative Procedure in the Provision of Digital Public Services: The Experience of the EU Countries and Ukrainian Practice

Abstract

This research examines the implementation of administrative procedure principles in the provision of digital public services, focusing on the experiences of EU countries and the Ukrainian practice. The objective of the study is to analyze the application of these principles, assess the effectiveness of their implementation, and draw insights for improving digital public service delivery. The research adopts a comparative analysis approach, studying the practices and legal frameworks of EU countries known for their advanced digital government systems. Additionally, the Ukrainian context is explored, considering the country's progress in digital transformation and e-Government initiatives. The analysis includes an examination of the principles of administrative procedure, such as transparency, accessibility, efficiency, and user-centricity, in the provision of digital public services. The main results reveal that EU countries have made significant strides in integrating administrative procedure principles into their digital service delivery, resulting in improved efficiency, user satisfaction, and trust in government services. The Ukrainian practice shows progress in aligning with these principles, with notable advancements in expanding the availability of electronic services and enhancing automation. However, challenges related to ethical and legal frameworks, data protection, and copyright issues in the use of digital technologies remain. This research contributes to the understanding of best practices in the field and offers practical recommendations for advancing digital public service delivery in Ukraine.