Estonia’s e-governance and digital public service delivery solutions

Abstract

With the rising digitization and efficiency in digital service delivery, Estonia is a good example of how technology has revolutionized the traditional approach of governance and delivery of services by the government. This paper has presented a review of the current ecosystem of various e-governance initiatives in Estonia by reviewing major service delivery modules and initiatives. This paper also intends to deliver a policy framework and technological model for developing economies while focusing on government bodies and non-profits to embrace digitization mechanisms.