Abstract
The implementation of SST in any organization activity can create a positive outcome and bring less negative response if the system failed. The bureau of students, alumni, and student career counselling at Atma Jaya has difficulties managing a room booking process for the student’s organization. The current method of room booking is done manually, and it has taken a lot of costs, especially from time, human resources, and the process itself. This research focuses on developing the SST system that can help the bureau manage the room booking process. The system itself will be developed on a web-based platform using Laravel as the framework. The room booking system will be developed using an SDLC model with five general processes: planning, analysing, design, implementation, and testing. This research will also measure user satisfaction while using the system using Kaplan and Norton Model. The result of this study is a web-based system for a room booking process for students’ organizations in Atma Jaya BSD Campus. Based on the evaluation of user satisfaction, this system has an average score of 4.56, which indicates the user is very satisfied using this system for the room reservation.
Highlights
Self-service technology is starting to apply in many industries, such as governments, education, healthcare, financial services, and retail [1]
The use of self-service technology can become helpful, especially if the user is in the group of the Y Generation because of the intensive use of technology itself [5]
Because of the manual process in room reservation, there is no relation between all the entities involved in the process
Summary
Self-service technology is starting to apply in many industries, such as governments, education, healthcare, financial services, and retail [1]. The purposes of this research are (1) to identify and design the less-cost reservation process using a UML diagram, (2) to develop the SST of room reservation using a Laravel framework as a web-based platform, and (3) to identify the satisfaction of the users using the SST system. The measurement of user satisfaction in the current study will use Kaplan and Norton Model Another previous study discusses the development process of inventory information systems as the implementation of SST for midwifery academics [15]. The result finds from this research is the implementation of SST can become significantly handy, especially in managing an inventory In this current research, the development of SST for room reservation will use Laravel as the framework. The current research will measure user satisfaction in using the system
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