Abstract
The User Forum is a Natural Hazards Engineering Research Infrastructure (NHERI)-wide group focused on providing the NHERI Council with independent advice on community user satisfaction, priorities, and needs relating to the use and capabilities of NHERI. The User Forum has representation across NHERI activities, including representatives working directly with the Network Coordination Office (NCO), Education and Community Outreach (ECO), Facilities Scheduling, and Technology Transfer efforts. The User forum also provides feedback on the NHERI Science Plan. As the community voice within the governance of NHERI, the User Forum is composed of members nominated and elected by the NHERI community for a specified term of one to two years. User Forum membership spans academia and industry, the full breadth of civil engineering and social science disciplines, and widespread hazard expertise including earthquakes, windstorms, and water events. One of the primary responsibilities of the User Forum is to conduct an annual community user satisfaction survey for NHERI users, and publish a subsequent Annual Community Report. Measuring user satisfaction and providing this feedback to the NHERI Council is critical to supporting the long-term sustainability of NHERI and its mission as a multidisciplinary and multi-hazard network. In this paper, the role and key activities of the User Forum are described, including User Forum member election procedures, User Forum member representation and roles across NHERI activities, and the processes for measuring and reporting user satisfaction. This paper shares the user satisfaction survey distributed to NHERI users, and discusses the challenges to measuring community user satisfaction based on the definition of user. Finally, this paper discusses the evolving approaches of measuring user satisfaction using other methods, including engaging with the twelve NHERI research infrastructures.
Highlights
The Natural Hazards Engineering Research Infrastructure (NHERI) is a National Science Foundation (NSF) sponsored consortium consisting of physical and simulation infrastructure to support multidisciplinary research broadly focused on natural hazard impacts and resilience
To help fill a gap in the existing literature on consortium-based user satisfaction measurement processes, this paper provides the roles, responsibilities, approach to and challenges with measuring user satisfaction as experienced by the User Forum for the National Science Foundation NHERI Consortium
The User Forum serves as the community voice in NHERI governance and provides independent advice on community user satisfaction, priorities, and needs relating to the use and capabilities of NHERI
Summary
The Natural Hazards Engineering Research Infrastructure (NHERI) is a National Science Foundation (NSF) sponsored consortium consisting of physical and simulation infrastructure to support multidisciplinary research broadly focused on natural hazard impacts and resilience. With online support resources and tools and the available training for these resources and tools were similar, and positive, among both groups. The raw data supporting the conclusions of this article will be made available by the authors, without undue reservation.
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