The implementation of information systems for maintenance management

Abstract

The general research problem relates to the improvement of maintenance management through the implementation of maintenance management information systems. Changing perspectives of and demands from the maintenance function are discussed. Five postulates for managing the implementation of a maintenance management information system are proposed and their significance in contributing to successful implementation is analysed against the experience of five case organizations. Managers, supervisors and operators were interviewed before and after implementation, and provided detailed case data which were used to assess the importance of the postulates. The postulates are compared to other studies in the literature. A number of key success factors for new systems implementations are identified.