Abstract
Employees’ working relationships were long determined to be crucial to their overall wellbeing and performance ratings at work. However, a few studies were found to examine the effects of positive workplace relationships on employees’ working manners. This study aimed to investigate the effects of healthy workplace relationships on employees’ working behaviors, which in turn affect their performance. In doing so, an integrated model was developed to examine the primary performance drivers of nurses in Vietnamese hospitals and focus on the effects of high-quality workplace relationships on the working attitudes of the staff. This study analyzed a questionnaire survey of 303 hospital nurses using a structural equation modeling approach. The findings demonstrated the positive effects of high-quality workplace relationships on working manners including higher commitment, lower level of reported job stress, and increased perception of social impact. Notably, the results also demonstrated that relationships between leaders and their staff nurses make a significant contribution to the quality of workplace relationship and nurses’ performance. In addition, the social impact was illustrated to positively moderate the association between healthy workplace interactions and job stress; however, it had no significant effect on job commitment. Unfortunately, job commitment was surprisingly found to not be related to performance ratings. This paper provides some suggestions for the divergence of performance drivers in the hospital context in Vietnam.
Highlights
Managerial practices in The healthcare sector are facing considerable challenges to improveThe performance of medical staff in The ever-growing hospital market conditions
The findings demonstrated The positive effects of high-quality workplace relationships on working manners including higher commitment, lower level of reported job stress, and increased perception of social impact
This paper aimed to examine The drivers of job performance among nurses in Vietnamese hospitals, paying attention to The significance of The quality of workplace interpersonal interactions
Summary
Managerial practices in The healthcare sector are facing considerable challenges to improve. The performance of medical staff in The ever-growing hospital market conditions. In The opinion of Reference [1], nurses, among all healthcare practitioners, are The front-line care of patients in providing timely, quality health services in hospitals. Nurses make up The largest human resource in healthcare organizations, and nursing performance remains a long-standing determinate of The quality of patient care. The assessment of factors influencing The performance of nurses became essential for scholars and hospital management executives. This study, is interested in Vietnamese hospital nurses. Previous studies explored a variety of factors affecting job performance such as working environment, interpersonal relationships, job satisfaction, commitment, leadership styles, etc. Previous studies explored a variety of factors affecting job performance such as working environment, interpersonal relationships, job satisfaction, commitment, leadership styles, etc. [2,3,4]
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