The Impacts of Leaders' Influence Tactics on Teleworkers' Job Stress and Performance: The Moderating Role of Organizational Support in COVID-19.

Abstract

With the outbreak of COVID-19, organizations have increased non-face-to-face work. This study aims to examine how leaders' influence tactics affect employees' psychological state and job performance in a non-face-to-face work (telework) setting. Moreover, based on substitutes for leadership theory, the study proposes that teleworkers' perceived organizational support moderates the relationship between leaders' influence tactics and their job stress in telework settings. We collected data via time-lagged surveys among 208 full-time employees in South Korean organizations that began teleworking after the outbreak of the COVID-19 pandemic. The results showed that leaders' soft tactics (i.e., behaviors used to elicit the followers' voluntary acceptance of a request) and rational tactics (i.e., behaviors that exert influence by providing empirical evidence based on reason or logic) significantly reduced teleworkers' job stress, which in turn lowered their turnover intention and increased their task performance. Moreover, these tactics and teleworkers' perceived organizational support interact to influence the workers' job stress. By examining how leaders' influence tactics affect teleworkers' psychological stress, task performance, and turnover intention in the wake of the COVID-19 pandemic, this study theoretically broadens the influence tactics literature, which previously focused primarily on face-to-face workers. The study concludes with a discussion about the implications of findings and limitations, along with areas for future research.