Impact of Job Stress on Job Performance and Turnover Intention Among Employees in Hospitality Industry in Ghana

Ting Chen,Patrick Kweku Gbolonyo,Kwame Assare Duffour

doi:10.51137/ijarbm.2021.2.2.4

Abstract

Work stress and uncivil behaviors have their side effects socially, physically, and mentally on employees and thus hinders the performance and growth of the individual and the organization as a whole. Nevertheless, over the past years, there have been numerous theoretical and practical studies devoted to stress reduction and how it affects job performance and turnover intention. The present study ob-jective is to examine the influence of job stress on employee job per-formance and turnover intention in the Ghanaian hospitality industry. We tested the research hypothesis using a total of 367 working adults and completed the questionnaire on the level of job stress impact on workplace incivility, job performance, and turnover intention. Results indicated that emotional exhaustion (EE) was found to have a positive significant relationship to job performance (JP). Job Stress (JS) was found to have a significant negative relationship to job performance but a positive relationship to turnover intention and workplace incivility. Al-so, the relationship between workplace incivility (WI) and Turnover In-tention (TI) has shown to be positive and significant whiles workplace incivility did not have any significant relationship with job performance. Managers should set informal standards for ideal workplace behaviors and encourage employees to choose ways to cope with work stress to improve job performance. This study provides novel insights for job stress and developing effective employee strategies in curtailing work-place incivility and turnover intention.

Highlights

The nature of work in running todays’ organization has gone through various changes within the last century and affected every aspect of professionals around the globe
In conservation of resource theory (COR), job stress can be described as the feeling of stress at the workplace
The COR theory explains that employees experience stress when: they have the fear of losing resources on hand; deprived of their resources; or with required resources on hand, they are not able to complete their task in accomplishing their stated goals (Akgunduz, 2014)

Summary

Introduction

The nature of work in running todays’ organization has gone through various changes within the last century and affected every aspect of professionals around the globe. Over the past few decades, job stress has materialized as an increasing problem in an organization. It is costly and a setback in the western part of the world, in the United States (Siu et al, 2003). The COR theory explains that employees experience stress when: they have the fear of losing resources on hand; deprived of their resources; or with required resources on hand, they are not able to complete their task in accomplishing their stated goals (Akgunduz, 2014). Organizations need to achieve their goals in a competitive industry and this makes employers demand job performance increases for employees (Akgunduz, 2014). This study seeks to examine the impact of job stress on employee performance and turnover intention among employees in the hospitality industry in Ghana. The introduction of emotional exhaustion as the moderator helps in explaining the link between workplace incivility and job performance

Theoretical Review

Hypothesis Development and Conceptual Framework

Emotional Exhaustion Impact on Workplace Incivility and Job Performance

Methodology

Data Analysis

Conclusion

Discussion and Implications

Practical Implications

Limitation and Future Research Prospect

Findings

Authors