The Impact of Virtual Clinic on the Services` Users during Corona Virus Pandemic (COVID-19) in Health Care Centers in Riyadh, Saudi Arabia

Abstract

This study aimed to assess the impact of virtual clinic on the services'` users during the Corona Virus (COVID-19) pandemic in health care centers in Riyadh. The researcher used the descriptive analytical method, and the study sample consisted of 100 individuals who used services in health care centers in Riyadh. The researcher used the SPSS statistical package program. The researcher reached to several results, the most important of which are; virtual clinics are very effective in improving the delivery of user services. Most of study subjects are fully treated despite not being seen in person. More than two thirds of the study sample 68% consider that the length of time spent with the therapist or one of his family members is a good period. The treatment was explained by the virtual clinic staff to a very good degree (67%). The degree of accuracy, care and skill of the virtual clinic staff is high (69%). Courtesy, respect, sensitivity and friendliness are provided by the virtual clinic staff at an excellent rate of 88%. The virtual clinic staff is distinguished by a very high respect for patient privacy (88%). The staff responds to the patient's questions about the treatment plan effectively and to a high degree (99%). The degree of the comprehensive treatment experience of the study sample using a virtual clinic is very good and excellent (81%). The researcher also concluded several recommendations, including; - Providing adequate time for health care users by health care providers.