Abstract
The current study aimed to identify the impact of transformational leadership on crisis management in the Cellular Communications sector in Jordan. This study relies on the descriptive and analytical approach for this study.
 The study population includes administrators working in Zain, Orange, and Umniah companies. A Convenience non-probability sample of 100 managers was taken to distribute the study questionnaire to them.
 Moreover, the study reached the following results: There is a statistically significant impact at (α ≤ 0.05) for transformational leadership with its dimensions (ideal effect, inspirational stimulation, intellectual stimulation, individual considerations) on crisis management in Jordan cellular communications sector.
 In light of the previous results, the researcher recommends the following: The necessity for the administration to use the information network security system to retrieve information before the crisis occurs. Senior management's necessity to benefit from its previous experiences to generate knowledge benefits the organization's employees—the need to create an organizational culture that promotes the useful application of transformational leadership.
Highlights
Leadership is among the topics that have formed a part of human interests due to progress in science and knowledge, development in different walks of life, and change in society's concepts and values
That leads to the necessity of highlighting non-traditional leadership styles and highlighting them in order to benefit from them in various organizations in the public and private sectors, and among these patterns is the transformational leadership style, where the manager is interested in this type of leadership styles in communicating the organization's message to employees clearly and encouraging them to implement it within high ethical controls and enhance respect between both parties (Nemanich & Keller, 2007)
This study aimed to identify the impact of transformational leadership on crisis management in the Cellular Communications sector in Jordan
Summary
Leadership is among the topics that have formed a part of human interests due to progress in science and knowledge, development in different walks of life, and change in society's concepts and values. There has become a need for leaders with a high level of experience, appropriate competence, knowledge, the ability to assume responsibility, and keep pace with all that is developed to fulfill the essential leadership role in an organization. That leads to the necessity of highlighting non-traditional leadership styles and highlighting them in order to benefit from them in various organizations in the public and private sectors, and among these patterns is the transformational leadership style, where the manager is interested in this type of leadership styles in communicating the organization's message to employees clearly and encouraging them to implement it within high ethical controls and enhance respect between both parties (the manager and the employee) (Nemanich & Keller, 2007). Treating the crisis or making the appropriate decision regarding it (Tekin, 2014)
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