THE IMPACT OF THE EMPLOYEES’ VOICE IN THE FORMATION OF SOCIAL CAPITAL: APPLIED RESEARCH IN A SAMPLE OF IRAQI PRIVATE BANKS

Abstract

The current research aims to know the effect of the employees’ voice (as an independent variable) in the formation of social capital in the banks of the research sample (as a dependent variable), as social capital is one of the valuable assets that is reflected through the existence of close personal relationships between individuals, organizations or societies, as the voice of workers contributes to the creation of structural, relational, and cognitive forms of social capital. To support the performance of the organization, by increasing the ability of workers to contribute to decisionmaking in organizations, which indicates that it is a mechanism for fruitful cooperation between workers to increase the long-term sustainability of the organization and the economic well-being of workers. The research adopted the analytical survey of (140) individuals from specialists and employees in banks who occupy positions (Managing Director, Associate Director, Director of Department) in twelve private commercial banks (Business Bay, Al-Mansour Investment, Middle East, Iraqi Commercial, Iraqi Investment, Iraqi National, Ashur International, Baghdad, Trans-Iraq, Sumer Commercial, Iraqi Credit, international investment development using the program statistician (SPSS.V.28) and statistical tools. The most important conclusions were that the private bank administrations, the more they showed their interest in the voice of employees within their overall strategies, in terms of their interest and response to suggestions and constructive ideas, the more this reflected the direct impact on social capital and the integration of employees towards achieving their goals more, which leads to support the trend towards achieving the excellence of those banks. It is superior to other competing banks in the market. It is necessary for the departments of the surveyed banks to pay attention to following up the reality of the voice of their employees and to develop appropriate solutions and treatments for their problems and to provide environment a job banking suitable to gather and interaction social, to support Confidence and awareness and coherence and work collective.