The Impact of the Application of the Total Quality Management System on Performance (An Empirical Study on the Ministry of Hajj and Umrah)

Abstract

The purpose of the study is to show the reality of the applying the quality management system through the following: Administrative Participation, Accountability and Transparency, Delegation of Authority, Decentralization, and Optimization), and its impact on performance in the Ministry of Hajj and Umrah. To achieve the goal of the study, we made a questionnaire consisting in its final form (45) paragraphs divided into four axes. It made sure from its stabile and honesty. The study population consisted of workers in the Ministry of Hajj and Umrah in the Makkah region. The study sample consisted of (100) workers who were randomly selected from the original study population. The results of the study showed the lack of necessary information and data impedes the implementation and application of total quality requirements in the ministry, the lack of clarity and ambiguity in the Ministry's total quality strategies, and the weak participation of the competent department in the ministry in research centers and studies related to total quality globally and locally. The results of the study showed that there were statistically significant differences at the significance level of (0.05) or less in the attitudes of the study sample members about: the principle of administrative participation, the principle of accountability and transparency, and the principle of delegation of authority. In viewing the results that reach through the study, it can make a range of recommendations including the need to put an appropriate strategy for the employees of the Ministry of Hajj and Umrah and work on the participation of managers in it, present it to the workers and clarify it to them, work to implement it in the required time, and provide training workshops or training laboratories in the Ministry of Hajj and Umrah on total quality.