Abstract
This research analyzes the influence of robotics on tourism. It is an innovative phenomenon, but one that is expected to be present in most tourism and communication activities. Robotics is beginning to produce results in terms of jobs related to tourism. Robots are incorporated in all types of establishments, especially in hotels, restaurants and museums. The phenomenon is analyzed through a quantitative (implementing data from automatic check-in and check-out machines in Barcelona hotels) and qualitative (in-depth interviews) methodology. The improvements and drawbacks that they can represent are observed, as well as their repercussion on the tourism work environment. It is concluded that the inclusion of robotics in tourism is still in the development phase, but it implies personnel savings and more personalized and interactive attention for the end user. The machines are used more often in hostels and tourist apartments than in hotels.
Highlights
The trend towards automation and the inclusion of technology solutions is fostering changes in different sectors, including service sectors, such as tourism
Speaking, robotics is presented with regard to innovation and tourism, studying the specific case of Barcelona from a quantitative and qualitative perspective
Reflections are offered on the interest in these innovations in the tourism sector
Summary
The trend towards automation and the inclusion of technology solutions is fostering changes in different sectors, including service sectors, such as tourism. Robotics is beginning to be introduced in this sector, which we will analyze through the case of Barcelona. The aim of this research is to analyze the impact of robotics on tourism and to observe the advantages and drawbacks that this phenomenon may promote or mitigate. Speaking, robotics is presented with regard to innovation and tourism, studying the specific case of Barcelona from a quantitative (the implementation of automatic check-in and check-out machines in hostels, hotels and apartments in Barcelona) and qualitative (through indepth interviews with sector specialists) perspective. Reflections are offered on the interest in these innovations in the tourism sector. Perspectives are presented for future research on this area of study
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