The Impact of Public Service and Waste Management towards Community Satisfaction in the Kampo Alor Village, Dili Timor Leste

Abstract

The objective of this research is to identify and explore the impact of public service and waste management on community satisfaction in the village of Kampo-Alor, Dili, Timor-Leste. The research method used in this study is the quantitative method. The total population of the research is 3,351 and a sample of 100 people was taken from the total population using an accidental sampling technique. The data collection methods used in this research are observation, questionnaire, and literature review. The data obtained by the researcher will be analyzed using SPSS version 20.0. The results of this research show that the R-Square value is 0.402 or 40.2%, indicating that the variables of public service and waste management can explain community satisfaction to a certain extent. Furthermore, it is found that there is a positive and significant impact of public service on community satisfaction, while waste management does not have an impact on community satisfaction. Additionally, the simultaneous impact of public service and waste management on community satisfaction in the village of Kampo-Alor, Dili, Timor-Leste.