The Impact of Psychological Capital Towards Job Satisfaction During COVID-19 Pandemic (Case Study at Government Institution in Cilegon City, Indonesia)

Abstract

This government institution is one of the public services that focus on women's empowerment, child protection, and government affairs in the field of population control and family planning. However, when the COVID-19 pandemic occurred the service offered is not worked as well as the service motto that has been set by the organization. Based on Government Performance Accountability Report 2020, the organization's performance has decreased because several program's strategic objectives have not met the predetermined targets. The problems that have been identified from the preliminary interview can be categorized into issues related to employee job satisfaction. The researcher suspects that job satisfaction can be one of several issues that can affect employee performance. Positive psychological capital has a significant relationship with employee performance and job satisfaction. Also, the four facets of psychological capital (hope, efficacy, optimism, and resilience) may be a better predictor of performance and satisfaction. The condition of employee psychological capital can have a positive or negative impact on job satisfaction, so in this research, the researcher will analyze the impact of psychological capital towards job satisfaction. The researcher using PCQ-24 by Luthans and Job Satisfaction Survey by Spector questionnaire to determine the condition of psychological capital and job satisfaction. After the data has been gathered, the author uses descriptive analysis to determine the condition of psychological capital and job satisfaction. Also, uses linear regression to determine the impact of psychological capital towards job satisfaction.