The Impact of Organization Learning Culture, Internal Quality Assurance, Work Culture to Organization Performance and Student Satisfaction as Intervening Variables

Arijanto Arijanto ,Ali Imron ,Wiwiek Rabiatul Adawiyah

doi:10.7176/ikm/9-2-09

Abstract

This study aims to determine the effect of Organization Learning Culture, Internal Quality Assurance (SPMI), Universitas Mercu Buana (UMB) Work Culture and Student Satisfaction as intervening variables on Organization Performance at Mercu Buana University Jakarta. The method used in the study is a quantitative method with questionnaires that are taught to lecturers, education staff and students who are considered representative in this study. Data processed in this study using SmartPLS software. The results of this study indicate that the Organization Learning Culture has a positive effect on Student Satisfaction, Internal Quality Assurance has no positive effect on Student Satisfaction, UMB Work Culture has a positive effect on Student Satisfaction. For variable Organization Leraning Culture, Internal Quality Assurance (SPMI), UMB Work Culture its direct influence is smaller then with intervening variables Student Satisfaction has a positive influence and significance on Organization Performance. Keywords : Organization Learning Culture, Internal Quality Assurance (SPMI), Work Culture, Student Satisfaction, Organization Performance. DOI: 10.7176/IKM/9-2-09

Highlights

In the millennial era and the current globalization of an organization is increasingly challenging
Based on the background above, this study aims to determine the effect of the influence of Organization Learning Culture, Internal Quality Assurance (SPMI), Work Culture and Student Satisfaction as intervening variables on Organization Performance
With the data table above, it can be interpreted that the Total Effect of the variables is as follows: www.iiste.org a) Universitas Mercu Buana (UMB) Work Culture (X3) t count 1.235 is smaller than t table 1.98 so it means that the UMB Work Culture does not have a significant effect on Organization Performance

Summary

Introduction

In the millennial era and the current globalization of an organization is increasingly challenging. The extent to which people are aggressive and competitive rather than relaxed.In relation to human empowerment, in order to produce professional and high-integrity employees, a standard reference is imposed by an organization, according to Anwar Ikhsan, 2016, Analysis of the Effect of Organizational Culture and Job Satisfaction on Non-Lecturer Employee Performance at Mercu Buana University Jakarta, Journal Scientific Management and Business of Mercu Buana University, Volume 2, Number 1, March 2016. Kara et al (2016) said that by becoming a major customer, the results of students, perceptions of the quality of services relevant to continuous improvement - continuously from HEIs. Students' satisfaction has increasingly become important for higher education companies throughout the world.

Organizational Performance

Conclusion