Abstract
Good Clinical Laboratory Practices (GCLP) increase the quality and traceability of results in clinical research. However, high turnover of staff, insufficient resources, and lack of training in lab management may limit its implementation at Academic Health Centers (AHCs). This work aimed to qualitatively assess the staff perception of the implementation of a freeware Online Management System (OMS) on the workflow of an academic clinical research laboratory. A free online OMS (Quartzy, Quartzy Inc., USA) was selected and implemented from 2012-2016. After training interventions, a qualitative analysis was performed for the staff attitude towards the implementation, including a structured questionnaire (30 participants) and focus group assessments (16 participants). Indicators of management performance were also compared before and after the implementation. The results indicate that lab members perceive improvement in organization, communication, and commitment of staff, who reported the system as user-friendly and a facilitator for the autonomy of group members. On the other hand, there is a recognition of the need for constant training and engagement at the management level. These findings suggest that full-scope OMS may represent useful tools to assist in staff engagement in compliance with GCLP at AHC laboratories.
Highlights
There is a recognition of the need for constant training and engagement at the management level. These findings suggest that full-scope Online Management System (OMS) may represent useful tools to assist in staff engagement in compliance with Good Clinical Laboratory Practices (GCLP) at Academic Health Centers (AHCs) laboratories
Luego de las intervenciones de capacitación, se realizó un análisis cualitativo de la actitud del personal hacia la implementación, incluyendo un cuestionario estructurado (30 participantes) y evaluaciones de grupos focales (16 participantes)
The present study aimed to investigate the implementation of a selected freeware online management system at the clinical research unit of a public, non-profit Academic Health Center, by qualitatively assessing the staff attitude and perception of its adequacy in the search for good practices
Summary
Academic Health Centers (AHCs) are complex organizations often defined by their "tripartite" mission: to achieve high standards of clinical care, conduct laboratory research, Research, Society and Development, v. 9, n. 10, e9239109188, 2020 (CC BY 4.0) | ISSN 2525-3409 | DOI: http://dx.doi.org/10.33448/rsd-v9i10.9188 Therefore, the present study aimed to investigate the implementation of a selected freeware online management system at the clinical research unit of a public, non-profit Academic Health Center, by qualitatively assessing the staff attitude and perception of its adequacy in the search for good practices.
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