The impact of occupational stress on job satisfaction and job performance of banking credit officers

Quoc Nghi Nguyen,Thi Hong Loc Hoang,Du Ha Long Nguyen

doi:10.5267/j.msl.2020.7.022

Abstract

The impact of occupational stress on job satisfaction and job performance of banking credit officers

Highlights

This study aims to demonstrate the impact of occupational stress on job satisfaction and job performance of banking credit officers
This study has demonstrated the negative impact of occupational stress on job satisfaction, which is similar to the discovery of Cooper and Marshall (1976), Adams (1980), Shahu and Gole (2008), Ali et al (2014)
This research has proved the factors that constitute the occupational stress of banking credit officers are overloading work, pressure from manager, time pressure, income pressure, working conditions, and workplace relationship

Summary

Introduction

Each industry has its own characteristics and potential pressure risks. Occupational stress occurs when workers have to complete assigned tasks that require independence and authority to achieve the best performance, but the organization does not show enough authorization to their employees (Vansell et al, 1981). According to Luthans (1995), work pressure is a chronic disease that negatively affects productivity. Researches by Shahu and Gole (2008), Karunanithy and Ponnampalam (2013) and Ali et al (2014) showed that stress decreases satisfaction and affects the performance of employees. Several studies have demonstrated that working in the bank is 1 out of the 10 most stressful jobs in the world (Sharma & Devi, 2011; Badar, 2011). Together with the pressure from customers, target, and productivity, legal pressure is a burden to credit staff. This is one of the main causes leading to occupational stress. This study was conducted to determine the relationships between occupational stress and job satisfaction as well as job performance of banking credit officers

Objectives

Results

Conclusion