Abstract
The research aimed to identify the role of job enrichment with dimensions (diversity of skills, autonomy, and feedback), on job performance of the administrative employees at Aqaba Jordan customs. The study population consisted of all 213 administrative employees. The researcher applied the descriptive- analytical approach, where questionnaire forms were distributed to a random sample of 138 employees, while131 forms were responded by a response rate of 94.9%. SPSS was applied to analyze data. The study concluded that there was a positive significant relationship between the dimensions of job enrichment and job performance of employees at Aqaba Jordan Customs, which confirms the need to pay more attention to this administrative approach in order to improve the level of job performance of employees in organizations in general.
Highlights
The success of any organization depends on its human resources, through their skills and capabilities that they have, which in turn enable them to obtain a good competitive position among competitors
The aim of the research was to determine the impact of job enrichment with its dimensions on the performance of employees at Aqaba Jordan Customs, and based on the theoretical and experimental results here are the following conclusions: 1. There is a positive significant statistical relationship between job enrichment and employees’ performance at
Aqaba Jordan Customs, where the researcher suggests that this result is attributed to the fact that, if the employees have diversity of skills that can be relied upon when needed, it will lead to best performance especially when they feel that they are integral part of the decision - making process and when they receive the job feedback regularly
Summary
The success of any organization depends on its human resources, through their skills and capabilities that they have, which in turn enable them to obtain a good competitive position among competitors. The employee becomes subject to more attractive job situations, and has a sense of responsibility, since the organizations in the modern era are gradually shifting from considering capital as a major stimulus for job enrichment, to move to work itself as a meaningful value. In this sense, employees accomplish their tasks with an inner spirit emanating from their adherence and loyalty to work more than any external incentives that may be granted to them (Al-Khayat, 2017)
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