Abstract
Abstract The paper investigates the impact that customizing the user interface has on the effect that the users' cognitive styles have on the success of an information system. The study was carried out on an office automation. (OA) system, which was implemented in an institution of higher learning to support the top administrators in their work. Pearson and Bailey's user information satisfaction (UIS) instrument was used to measure the success of the system, while the Myers-Briggs Type Indicator (MBTI) was used to determine the cognitive style of the user. The results provided evidence that support the proposition that by customizing the interface to suit the idiosyncrasies of the user, the effect that the cognitive style of the user has on the success of the OA system can be reduced, if not removed. This result suggests that if the interface to OA system can be customized, then system designers do not need to consider the users' cognitive styles explicitly when they are designing the system.
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