The impact of information technology on product recalls: exploring the role of the six “Ts” of supply chain management

Abstract

One of the biggest challenges in the manufacturing sector is managing product recalls. To date, few studies have explored the role of information systems in the recall process. This study presents the six Ts of global recall effectiveness as a useful framework for assessing the role of information technology (IT) in the recall process. In this study, we interview mid-level managers with supply chain management experience to capture the richness of this phenomenon. The results offer new insights into the value of IT in the recall process. This paper contributes to the literature by qualitatively assessing the six Ts framework for recall management. We highlight diverse management strategies utilised by supply chain stakeholders during the recall process. In particular, we discuss important themes that emerged from the data analysis. We conclude with a discussion of the research and practical implications.