The Impact of Information Technology Competencies and Fleet Management Practices on Effective Service Delivery in the Construction Industry

Abstract

The construction industry plays a critical role in delivering infrastructure and building projects that shape the modern world. With the increasing importance of effective service delivery in this sector, the role of information technology (IT) competencies and fleet management practices has become a crucial focus for improvement. This study investigates the impact of IT competencies and fleet management practices on effective service delivery within the construction industry. Through a mixed-method approach, data was collected from a sample of construction organizations, including surveys and interviews with key stakeholders. The analysis revealed that organizations with advanced IT competencies and optimized fleet management practices demonstrated higher levels of effective service delivery. IT infrastructure, including hardware, software, and data storage, significantly influenced fleet management capabilities. Furthermore, regular IT training and development programs contributed to improved service delivery outcomes. Proactive fleet maintenance and route optimization positively impacted service reliability and customer satisfaction. The theoretical findings emphasize the vital role of integrating IT competencies and fleet management practices in achieving superior service delivery in the construction industry. For construction companies seeking to excel in service provision, investing in technology and optimizing fleet management are imperative strategies to enhance performance and maintain a competitive.