The impact of healthcare workers’ values and perception of organizational culture on hospital performance: a case study

Abstract

The contribution of this article lies in its efforts to describe the relationship between health professionals' work values and perceptions of the perceived organizational culture in a public hospital. The central objective was to promote reflection on personal values by comparing them with the thinking of the general population to understand the organizational culture perceived and desired by all involved in the process. According to the results presented, it was clear that the value domains "work" and "relationships" are predominant in healthcare professionals. The "work" values were also investigated, thinking about the effort, the time, the commitment to finish the task, and the quality of the service, considering the type of activity in the professional environment. With the significance of these findings, it was possible to conclude that the dimensions "work" and "relationships" are scored by health professionals, and the dimensions "control" and "cognitive" presented the lowest scores in both groups.