THE IMPACT OF E-HRM PRACTICES ON JORDANIAN BANKS CUSTOMERS’ SATISFACTION

Abstract

This paper aims to identify the impact of electronic human resource management practices represented as (e-compensation and e-payment) on Jordanian banks customers satisfaction. These two Practices are considered as they are widely practiced in the various banks in Jordan. The customers satisfaction with reference to the above e-hrm practices and their satisfaction in the Jordanian banking sector is studied in this paper. The study population consisted of all Jordanian banks customers. A questionnaire was drafted and mailed to the two hundred customers randomly selected from the list of customers dealing with those banks. One hundred twenty-seven of the two hundred customers properly filled and sent the questionnaires and this is the main data source for the current study. To achieve the objectives of the study, to investigate into any relationship between the customers satisfaction (demographic variable) and their reaction towards implementing the E-hrm practices in their banks the researcher used descriptive-analytical methods. The data was analyzed by employing Chi-square test at 5% level of significance using SPSS statistical software. The result showed that, the satisfaction of banks customers affects their perception towards implementing Electronic Human Resource Management in their banks. KEYWORDS: E-HRM, Customer satisfaction, E-payment, E-compensation.