The Impact of Electronic Human Resource Management (E-HRM) Practices on Business Performance in Jordanian Telecommunications Sector: The Employees Perspective

Abstract

This Paper aimed to identify the impact of electronic human resource management practices through the main study dimensions represented in the (e-recruitment, e-selection, e-training, e-performance appraisal, e-communications, e-compensation) on the operational performance through the main dimensions represented on the (Time, cost, quality of service and flexibility) in the telecommunications sector in Jordan represented by three companies of Cellular Communications (Zain, Orange and Umniah). The study population consisted of all employees in supervisory positions in the three companies totaling (329) male and female employees. To achieve the objectives of the study, the researchers used the descriptive analytical method, and a stratified random sample consisting of 178 employees male and female were selected.To collect the needed data a questionnaire was developed and distributed to the sample; data was analyzed using SPSS statistical software, as has the process of analysis based on descriptive statistics and statistical analytical. The results showed that there is existence of a positive statistically significant impact to dimensions of electronic human resources management (e-recruitment, e- selection, e-training, e-performance appraisal, e-communications, and e-compensation) on the dimensions of operational performance (time, cost, quality of service, and flexibility).