The Impact of Digital Transformation on Improving the Performance of Parliamentary Research Services in the Iraqi Parliament: An Empirical Study

Abstract

This study aims to digitize parliamentary research services by building a digital platform that provides a set of communication channels through which parliamentary research services can be provided with high quality and efficiency in performance, in order to support the work tasks of members of the Iraqi Council of Representatives at any time and under any circumstance, bypassing space obstacles to reach The places of their solution and their travels in an attempt to overcome the challenges of providing service in the traditional context through the use of the best techniques and software that ensure the achievement of the goal of the study and the satisfaction of the beneficiaries in the present and the future. The study adopted the experimental method and used the deliberate sample of the study community, which numbered (29) members out of (100) parliamentarians who actually benefited from parliamentary research services. Data collection tools were employed to achieve the results of the study and achieve its goals, where the observer and the interview were used, and a standardized scale form was prepared to measure the quality of parliamentary research services, the efficiency of their performance and their effectiveness from the point of view of the actual beneficiaries of the services in their traditional and digital forms (a pre- and post-questionnaire). The study concluded that the digitization of parliamentary research services through building the digital platform has achieved the standard of efficiency, effectiveness, quality and beneficiary satisfaction at a high level, which means rejecting null hypotheses and accepting alternative hypotheses.