Abstract

The Impact of Customer Service of Mexican Companies Based on Customer Care

Highlights

  • The main purpose of organizations is to ensure that their main corporate activities create and add value over time, efficiently and effectively [1]

  • It proposes the design of an improvement proposal in the customer service of the company Grupo Unipharm Bogotá based on a prior evaluation of the same

  • This research is analytical and descriptive, because it contains the main concepts about research, as well as the main authors and creators of the same

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Summary

Introduction

The main purpose of organizations is to ensure that their main corporate activities create and add value over time, efficiently and effectively [1]. Having stability allows the business to cultivate motivation for employees, helping us to have less turnover of staff This is very important since it does not create demotivation among them. The problem has always existed, but Mexican companies do not care about providing quality customer service, if not all they are interested in is selling, without taking into account if that customer was satisfied with their product or with the attention offered by an advisor. This is where the problems arise, when the client complains but does not go beyond a simple complaint. The client is the main protagonist and the most important factor in the business game [2]

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