Abstract
Currently, all countries around the world have been shocked by the spread of the corona virus. This virus is spread through droplets, vomites, and for some cases it could be spread by touching contaminated surfaces like; keyboards, toilet seats, door handles, and also from the sinks. Because of the rapid spread of the virus, most countries have to close their borders and shut down almost all of their activities to stop the spreading of COVID-19. This study aims to see the impact of COVID-19 on ground handling services. Service on ground handling has dropped dramatically because of COVID-19 pandemic. Therefore, efforts are needed by PT XYZ to survive from this pandemic. The main focus of this research is to find out the effect of this pandemic towards ground handling companies. The study used descriptive and qualitative method. Data was collected through direct observation in the field, interview with one of the employee and literature studies. The result of this research there has been a significant decline in domestic and international flights, which has led to a decrease in operational activities on ground handling. Therefore, the company is forced to impose various policies such as stopping operational equipment leases and dismissal of employees to reduce costs that must be incurred by the company.
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