Abstract
Ground handling operations can be accepted as the heart of safe flight, beginning from the ground to the air. In ground handling activities where there is tight time pressure, human resources are of great importance in efficient and safe service. This study presents ergonomic risk factors affecting the operational and corporate performance of aircraft ground handling services. Ergonomic related performance fields are identified via expert opinion and a taxonomy focusing on classified error conditions for ground handling services. The taxonomy is developed to improve corporate performance while eliminating ergonomic risks and maintaining a safe working environment. Identified performance risks are intended to be a guide for operational managers in aircraft ground operations in the field of investments, decision making and safe operations.
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