Abstract
AbstractIn modern organizations the work of the quality manager is varied and complex. Therefore, what common attributes should characterize an exemplary quality manager? A conceptual model has been developed, entitled The House of Competence of the Quality Manager. The model presents important different attributes for the role of quality manager. This model can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession. The model was developed through a four-step approach, beginning with a review of the rather scarce literature on the necessary attributes of a quality manager. This was followed by work in a small focus group of quality practitioners, which led to a survey questionnaire being sent out to a larger group of professional quality managers in Iceland. The final step was the classification of the attributes as knowledge, skills, or competence. The results of this survey give a good indication of what attributes are d...
Highlights
The role of the quality manager is quite different from one organization to another but in general, it has to do with ensuring that the products and/or services delivered by the organization are fit for purpose and meet both internal and external stakeholder requirements
The model presents important different attributes for the role of quality manager. This model can be used by quality managers who wish to broaden their understanding of the competence needed in their work and to define their profession
In order to do so, they must maintain consistency in what they do and how they operate. This is the subject of quality management, and in this paper, we focus on the common attributes that should characterize an exemplary quality manager
Summary
The role of the quality manager is quite different from one organization to another but in general, it has to do with ensuring that the products and/or services delivered by the organization are fit for purpose and meet both internal and external stakeholder requirements. These requirements primarily stem from customer expectations, legal compliance, and adherence to standards of excellence. Jonsdottir is a graduate from the MPM program and an experienced quality manager. This paper originates from the final thesis of Jonsdottir in the MPM program, and it is a part of the research program of Ingason in the related disciplines of project management and quality management.
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