Upravljanje kakovosti zdravstvene nege in socialne oskrbe v domovih za starejše skupine SeneCura

Abstract

Effective quality management is a key element in ensuring the safety of residents and the high quality of nursing and social care services in long-term care facilities. It requires a systematic and holistic approach, as quality management consists of many interdependent and interrelated elements. This paper presents case strudy - the quality management of nursing and social care in the SeneCura group of nursing homes. Quality management is carried out with support of the parent headquarters, by professional quality managers closely liaising with the management of the nursing homes. Comprehensive quality management consists of risk management, monitoring feedback, surveying residents and staff, monitoring training activities, monitoring a wide range of quality indicators, providing guidelines, standards and policies, and monitoring compliance and adherence to these documents through internal controls and other methods. An important activity of the central quality function and of the management as a whole is to create and maintain a culture of safety, where there is no fear of reprisals for failures Unfortunately, it is not possible to compare the indicators and the effectiveness of quality management in long-term care in the Slovenian context, as there is no consensus at the moment to make the data comparable and transparent. This makes the exchange of experience and good practice all the more important