The history of the development and delivery system administrative services in Ukraine

Abstract

The benefit of the study is to highlight the issues of the administrative (municipal) services by Ukrainian public authorities as a priority of the on-going decentralization and administrative reforms in Ukraine. Consequently, provision of the high quality services to the citizens became a main mission of all public authorities (State bodies, regional authorities, local self-government bodies) in the framework of the implementation of the new public management and good governance standards on all levels – national, regional and local. It reflects also the main European tendencies in the field of public administration reform. This study highlighted the key issues of historical evolution and the development of the national system of the administrative services delivering in Ukraine. Moreover the study pointed out the main tendencies in the realization of the State policy in the field of the improvement of the quality of the administrative services (in the context of the on-going large-scaled decentralization reform in Ukraine) as well as the main direction for its further modernization. The questions concerning the quality standards in the activity of the State bodies and LSG bodies are highlighted in order to increase the quality of the services to be provided to the citizens. Besides, the study emphasized the issues related to ensuring further development of the national legislation, in particular by the preparation of the Administrative Procedure Code as well as various legal acts in the field of sectoral decentralization and ensuring the transparency of the activity of the State bodies, better information of the citizens on their activities and objectives. The author proposed to set up more valuable and effective cooperation between the citizens and the respective public authorities in the context of provision of the high quality administrative (municipal) services. As a result, the new recommendations which are based on the best national and international practices are prepared to Ukrainian authorities in order to increase the quality of the administrative services to be provided to the citizens, in particular in the new amalgamated communities.