Abstract
Nowadays, local authorities are not completely aware of the advantages of city logistics measures, as they usually do not have a quantitative estimation of their related benefits. One of the most popular city logistics schemes is probably the Urban Consolidation Centre, which aims to reduce the number of freight movements in urban areas through consolidation of goods and optimisation of deliveries. Due to its potential to reduce the negative impact of urban freight transport, the consolidation centre has been widely supported by local, national, and European authorities. However, there is a lack of performance evaluation (ex-post analysis) and little research on methods and tools to evaluate and quantify the actual benefits. This research work proposes a model based on a set of indicators that allow assessing the efficiency and effectiveness of an Urban Consolidation Centre in terms of costs, time, quality, productivity, and environmental sustainability. Ex-ante and ex-post evaluations are performed through a case study approach to validate the model. Results show that the model is suitable to both applications and can be customised to deliver tailored performance evaluations.
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