The Features Of Digital Transformation Of Public Administration

Abstract

Digital technologies open up new opportunities in the sphere of public administration and the provision of public services by improving the efficiency and quality of management. The purpose of this article is to identify the main changes which characterize digital transformation of public administration and to identify the features of the use of digital technologies in this area. The experience in the implementation of digital technologies in the field of public administration is analyzed. It allows to reveal modern trends in this sphere such as active use of platform solutions and mobile applications, the implementation of new forms of automation and reduction of extra stages in the process of public service rendering. The analysis indicates the efficiency of digital transformation of public administration. The authors define the main characteristics of public administration. This information makes it possible to reveal the features of digitalization of public administration. Lagging of institutional changes from technological ones, strengthening of interaction between citizens and digital government, increasing the level of information security are viewed as the main features of digital transformation of public administration. The article contributes to the issue of improvement of digitalization of public administration. It is suggested to create a single structure of the state digital platform, to stimulate the use of new digitalization instruments, to transfer all public services in electronic form and to further increase the level of information security.