Digital Transformation Of Public Administration: Achievements And Problems

Abstract

The use of digital technologies in the field of public administration and provision of public services allows to get access to all necessary information and also makes it possible to quickly and efficiently receive the required public service. Accordingly, in order to speed up the digital transformation of this sphere, the author considers it necessary to describe the achievements and to develop a detailed classification of the problems associated with this process, so that the data obtained can be used to develop recommendations for improving the digital transformation of public administration. The article defines the specifics of the sphere of public administration, identifies the advantages of using digital technologies in the analyzed sphere, which allows us to characterize the achievements. At the same time the author reveals the problems that complicate the process of digitalization. The following problems were identified: limited budget funding, lack of qualified personnel, insufficient regulatory norms and inadequate technological standards. The author suggests continuing further standardization of digital systems and approval of unified technological standards, improving the level of information security and introducing new digitization tools that combine easiness of use with high functionality. The article also concludes that it is necessary to develop recommendations for improving the digitalization process separately for public administration bodies and the sphere of public services.