The Extent of Applying the Balanced Scorecard at the Jordanian Universities: Comparative study between the Government and Private Universities

Walid Zakaria Siam,Rami Najeh Al-Masri

doi:10.14738/abr.53.2860

Abstract

This study aims to identify the application extent of Balanced Scorecard (BSC) in Jordanian universities, and the variation extent in application between government and private Universities. It also aims to identify the obstacles (limitations) that limit the application of (BSC) in Jordanian Universities, and indicate whether these constraints (limitations) vary between government and private Universities. To achieve objectives of the study, the researchers prepared a questionnaire which was distributed in Jordanian government and private universities, total of (28) Universities (10 government universities and 18 private universities) (according to Jordanian Ministry of Higher Education and Scientific research Statistics of 2017). Questionnaires were distributed to financial managers, internal auditing managers, quality control and assurance managers, heads of accounting departments and employees working in finance departments of these universities. The study concluded many results. Important ones can be summarized as follows: The Jordanian universities apply the Balanced Scorecard (BSC) in a moderate degree. There is variation in the implementation degree of the Balanced Scorecard (BSC), in favor of the Jordanian private universities. There are constraints (limitations) limit the application of the Balanced Scorecard (BSC) in Jordanian universities (government and private) in a moderate degree. There is a slight variation in the existence degree of constraints (limitations) that limit the application of the Balanced Scorecard (BSC) between government and private universities in favor of the private universities. In the light of this study results, the researchers presented a set of recommendations including: importance of providing appropriate environment for application of the Balanced Scorecard (BSC) in the government Jordanian universities and more attention in applying to reach a high degree similar to the private Jordanian universities. Joint efforts must be combined between the Jordanian government and private universities to curb constraints (limitations) in the application of the Balanced Scorecard (BSC) efficiently.

Highlights

The rapid changes and developments in modern business environment have affected the quality and quantity that the organizations need in order to measure and evaluate performance and in seek of achieving its strategic goals
As the Jordanian universities are considered from the organizations that are highly concerned with the assessment of strategic performance, in order to achieve optimum use of resources, enabling it to achieve its strategic and operational objectives, it is important to apply the Balanced Scorecard (BSC) in a comprehensive and integrated manner, and working on reducing obstacles that minimizes the implementation of balanced scorecard effectively and efficiently
The mean of total paragraphs related to measure the extent of existence of constraints which limit the implementation of balanced scorecard at Jordanian universities generally was (2.80), which indicates that these constraints are existent in a moderate level

Summary

Introduction

The rapid changes and developments in modern business environment have affected the quality and quantity that the organizations need in order to measure and evaluate performance and in seek of achieving its strategic goals. If the organizations are seeking to achieve a competitive advantage, that enables them to achieve operational and strategic objectives efficiently and effectively, and if their operators believe in the importance of the two factors performance measurement and evaluation, and that they are one of the main factors for the success of the organization in light of the rapid development in the working environment of these institutions of different types, as relying on traditional financial indicators is no longer enough. As the Jordanian universities are considered from the organizations that are highly concerned with the assessment of strategic performance, in order to achieve optimum use of resources, enabling it to achieve its strategic and operational objectives, it is important to apply the Balanced Scorecard (BSC) in a comprehensive and integrated manner, and working on reducing obstacles that minimizes the implementation of balanced scorecard effectively and efficiently

Objectives

Methods

Results