Abstract
This study aims to offer the methodology and analyze the performance of Research and Development division of the most significant biopharmaceutical company in Indonesia through improvement of new product development (NPD) process. The methods in this study using the combination of the survey through a questionnaire that already created and modified according to the biopharmaceutical sector in Indonesia and interviews with the principal persons in the company. The respondents are manager level in the various departments such as R&D, product planning, product development and supply chain management. The results stated that R&D has a significant role in providing and determining the new product and must be emphasized as corporate level action. The solutions that offered to the company are conducting organizational development through training & development and collaborative partnership that require world-class skills and knowledge.
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