The Evaluation of Burnout Syndrome among health professionals in Casablanca, Rabat and Kenitra

Abstract

Objective: Today, workplace stress is a real scourge that has serious individual, organizational, social and economic consequences. The study aims to determine the prevalence of the three dimensions of burnout among health professionals in three cities in Morocco. Methods: This is a cross-sectional survey carried out mainly in three cities: Casablanca, Rabat and Kenitra. Among the 100 survey sheets, 83 respondents, including 16 general practitioners (19%), 29 specialist doctors (35%), 18 pharmacists (22%) and 20 nurses (24%). In our study, we used and the French version of the Maslach Burnout Inventory, which includes three scales: emotional exhaustion, depersonalization, and reduced personal accomplishment. Results: The indices calculated by Cronbach's alpha are very important for emotional exhaustion (a = 0.83), depersonalization (a = 0.67) and personal fulfilment (a =0.74). The results of the Maslach Burn out Inventory show that 33 (40%) of healers with a very high average score of 25.39 of emotional exhaustion. A level of depersonalization was found in 28 (34%) of the respondents, with a high average score of 8.65, while 5 (6%) healers with a low level of personal achievement. According to the variance analysis, there was a strong relationship between gender and the average personal achievement score (p=0.00), with a slightly high score among women at the level of emotional exhaustion. In regard to labour conflict and credit, there was a significant link with the three dimensions of MBI (p=0.00). Conclusion: Burnout is a real problem that affects the health professionals. Our study confirms this pathology by the prevalence of the three dimensions of Maslach. Our results call for the interest of a prevention program at different levels.