Abstract
The concept of quality is not easy to define, it varies according to context, and its meaning changes over time. From the initial focus on the properties of the product, this term has gradually evolved into a broader category, in which, apart from the product, the processes related to its creation are also important, not only production processes, but also, for example, working conditions or relations between the organization and the environment. Currently, quality management is at the center of attention of both scientists and practitioners. The aim of the article is to answer the question what is the role of quality management in management science and what is its essence. The narrative literature review was conducted. The main principles of modern quality management systems and the importance of the Total Quality Management (TQM) concept in management science and business practice have been identified. In particular, attention was paid to the impact of the TQM implementation on the increase of companies’ performance and competitiveness. The proposed directions of future research were also indicated.
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