The Elements of a Learning Model to Enhance Service Mind of Thai Police Officer

Abstract

The roles and responsibilities of Thai police were not only crime prevention and repression but also providing service to people. There were different problems when people living together in different neighbourhood such as rural and urban area; some might violate each other's right and freedom.From the past until now, Thai police were criticized either on the positive or negative duties. Based on the problem reviewing on people oriented public service delivery, the police officer tried to solved the negative criticized from the people. Royal Thai Police initiates the project “Police Station for People” this is indicated that Royal Thai Police realized the significance and emergency of people oriented public service providing and service mind. Either or the researcher believed that the non-formal education activities will help the organization to create the service mind for the organization culture. The purpose of this study was to develop a learning model to enhance service mind of Thai police officer. The design of this study was the qualitative study. The included documents were studies of police's service mind in different neighbourhood. The study explored and described the way to develop a learning model to enhance service mind of Thai police officer (working on official inquiry), the results were that 1) The elements of learning model to enhance service mind in Thai police's organization culture2) Amodel to enhance service mind of Thai police officer 3) The strategy presentation of a learning model to enhance service mind for Thai police officer. Right now this study on the process to find out the elements of service mind for development a learning model to enhance service mind of Thai police officer. In conclusion, police's service mind is important for social calmness and peaceful. The learning model to enhance service mind of Thai police should emphasize on organization culture, equality and policy or strategy.