The Effects of Motivation, Empowerment and Organizational Culture on Organizational Commitment of Municipalities in Jordan

Abstract

Serving quality services to the customers and various stakeholders is the main motto of municipalities in Jordan with regard to support socio economic development within its particular jurisdiction. However, in the Jordanian context, the municipalities are identified to have massive debts and this indicates that self-generated revenue is not sufficient for municipalities to accept their mandated roles as engine of growth for the community. Moreover, several municipalities are allied with poor governance, wastage as well as corruption and maladministration as evidenced from upsurge in the size of indebtedness. Thus, this study investigates the effects of Motivation, Empowerment and Organizational Culture (OC) on organizational commitment (DCO) of municipalities in Jordan. Very few empirical research has been conducted on this ground using these variables in a single model in Jordan. Hence, a structured survey was conducted and selected 340 government officials via cluster random sampling. The hypotheses were tested using SEM-PLS3 based on social exchange theory. Based on the statistical results, there is a significant effect of Motivation, Empowerment and Organizational Culture (OC) on organizational commitment (DCO). Subsequently, the findings evoked that there is a dire need to focus on Motivation, Empowerment and Organizational Culture to get better commitment from the municipalities in Jordan.