Abstract
The aim of the article is to assess the effectiveness of tools activating clients of social assistance centers (OPS) from the level of marketization as one of the instruments of the New Public Management (NPM) concept. The article presents the results of own research conducted by the author as part of the Diagnosis of the level of management of social welfare organizational units in Poland. The research process consisted of two stages. In the first stage, the participants of the study were invited to co-create a research tool within the network of experimenting units created by the author. Then, the author conducted a proper survey among managers and employees to all social welfare centers in Poland, using the method of cooperative research from the action research group. The conducted research process and the obtained results have a nationwide scope and the presented conclusions can be an auxiliary tool during the discussion on systemic solutions supporting the directions of development of the social assistance system in response to the dynamically changing environment.
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