Abstract
Public administration is crucial for government operations and public welfare as mandated by the 1945 Constitution of Indonesia. Technology, especially E-Government, has made public services more efficient. Since Presidential Instruction No. 3 of 2003, various government agencies, including local governments, have adopted E-Government to improve services. However, challenges such as isolated information systems, security issues, data inconsistency, and inadequate infrastructure require standardization. The Palangka Raya City Government utilizes information technology through the Media Center, supported by the Ministry of Communication and Informatics, to enhance information dissemination and networking between local, provincial, and central governments. This study analyzes the effectiveness of the Media Center in Palangka Raya, identifying challenges such as a lack of competent human resources, outdated facilities, limited internet access in remote areas, and insufficient administrative budgets. Data were collected through documentation, observation, and interviews, and analyzed qualitatively. The findings highlight major challenges and suggest improvements for electronic public services, ultimately contributing to increased community engagement and welfare.
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