The Effective Factors on Satisfaction from the View Point of Patients at the Emergencywards in Tabriz emam and Sina Hospitals, (2010)

Abstract

Concept of patient satisfaction is important in health and treatment cares. And also one of the most important goals in health system is consideration to the people's satisfaction who takes advantages of their services. Patient satisfaction is cognitive reaction that varied factors affect on it. Determining effective factors on satisfaction is undirected way for access to really patient satisfaction. Assessment of patient satisfaction by determining effective factors on satisfaction and eliminating the causes of dissatisfaction can increase the level of care providing and consequently patient's satisfaction. And access to quality improvement, which is one of the purposes of health care system. Because can not access to an effective and good emergency without informing needs and patient's expectations. This study is a descriptive research. The population research was just patients at the emergency wards in Tabriz Emam and Sina hospitals. Researched units were just 380 selected patients with easy sampling method after their discharging. The used collecting tool for gathering information was questionnaire. Findings show that physical environment factors about65/93%, personnel resources67/90%, equipment factors 68/10% and management factors about 46/93% are effective on the level of patient's satisfaction. Also Results of research show that kind of staff (Nurse, physician, students and other) behaviour is effective on patient companion's satisfaction and drug preparation by patient companions is effective on their dissatisfaction.