The Effect of Work Capability, Superior-Subordinate Relationships and Work Situation on Job Performance in Bank Syariah Indonesia, Medan Raya Area with Job Satisfaction as an Intervening Variable

Abstract

This study aims to investigate the effects of work ability, relationship between superiors and subordinates, and work situation on job satisfaction and performance at Bank Syariah Indonesia, Medan Raya Area. This type of study is quantitative in nature and has an associative focus. This study used a saturated sample; the whole population was sampled, including as many as 42 employees of Bank Syariah Indonesia, Medan Raya Area, who held officer or supervisory level positions. The findings of this study indicate that all ten hypotheses about seven direct and three indirect relationships were shown to have a significant effect. The conclusions and suggestions are presented at the end of this paper. Keywords: Work Capability, Superior-Subordinate Relationships, Job Satisfaction, Job Performance.