Abstract
Performance support (PS) platforms, also known as electronic performance support systems (EPSS), offer real-time learning and performance enhancement. In 2008, Tel Aviv University and an Israeli telecommunication firm began researching implementation success factors. Preliminary findings and conclusions were discussed in an earlier Performance Improvement article (Gal & Nachmias, 2011). The current article focuses on the effects of users' attitudes on implementation issues and suggests a model for incorporating EPSS in organizations.
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