Abstract
An electronic performance support system (EPSS) is a method that integrates learning and task performance into one single action by providing information and guidance during performance. Wide-range EPSS effectiveness research has been conducted by Tel Aviv University in tandem with a large telecommunications firm implementing EPSS solutions. The objective was to identify the factors that were instrumental in the realization of EPSS's potential in corporate settings. This article focuses on effectiveness differences in two common organizational environments: the learning and the working domains.
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