The Effect of Social Media Activities on Consumers’ Attitudes and Behaviour in Aviation Sector

Abstract

The decline of ticket prices to reasonable levels, the increase of airports and the change in the perception of geographical distance have also increased interest in the airline passenger transportation sector. Therefore, it’s important to determine the attitudes and behaviors of passengers as consumers for all segments of the sector. In this study, the effect of social media on consumer behavior and attitudes of passengers in air passenger transportation, whose role in consumer behavior has been shown by different studies in recent years, has been examined with an experimental study. The findings of the study show that there are significant differences in consumer attitudes and behaviors of those who are exposed to social media content compared to those who are not. Also, attitudes and perceptions of the consumers may change according to gender and age. It’s hoped that the results will contribute to marketing practitioners in the industry and expand the social media literature.