Abstract
This study analyzed how smartwork environment perceived by employees in global financial service industry (GFSI) influences their organizational commitment and innovative behavior. Data were collected through a questionnaire survey from 147 respondents randomly selected from seven global financial service firms in Seoul, Korea, where all three types of smartwork setting (working at home, mobile office, and smartwork center) are utilized. We found that no specific characteristic of smartwork environment (presenteeism, IT complexity, security risks, task interdependence) was significantly related to organizational commitment. For innovative behavior, only IT complexity and security risks of smartwork environment appeared to be significantly related. Contrary to our expectations, it was found that the negative emotion and stress of employees as to the complexity of IC technology and IT security risks can actually inspire their innovative behavior.
Highlights
Corporate competitiveness depends on implementing information system capable of rapidly responding toM
This study analyzed how smartwork environment perceived by employees in global financial service industry (GFSI) influences their organizational commitment and innovative behavior
We found that no specific characteristic of smartwork environment was significantly related to organizational commitment
Summary
The first objective of this study is to investigate whether GFSI employees’ such voluntary participation in organizational activities and work without temporal and spatial limit is attributable to genuine organizational commitment from their inherent attachment to organizations. The second objective of this study is to investigate whether new ideas are adopted and applied to organizations which induce innovative acts in favor of organization profit generation, given the smartwork environment is clearly conducive to conceiving such new ideas. The objective of this study was to answer the question whether the smartwork environment perceived by employees influences their organizational commitment and innovative behavior
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